Returns & Exchanges

At Time+Tide Watches UK, we want you to be completely satisfied with your timepiece. If you are not happy with your purchase, you may return it for a refund or exchange within 14 days of receipt, provided the watch remains in its original, unworn condition with all protective films and packaging intact.

1

Initiate Your Return

Contact our customer concierge team via email to request a Return Merchandise Authorization (RMA) number and receive the necessary return documentation.

2

Prepare the Package

Carefully pack the watch in its original presentation box, ensuring all warranty cards, manuals, and tags are included to avoid any restocking fees.

3

Ship to Our Service Centre

Affix the provided shipping label and send the package through a tracked and insured courier service to ensure the safe arrival of your luxury timepiece.

4

Inspection and Refund

Once our technicians verify the watch's condition, we will process your refund or dispatch your exchange item within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing